Perfect customer services
Time of service was as promised. need to provide some coffee for those waiting!!!
I love this dealership! The service department is outstanding. I really feel like we got a good deal on our recently purchased vehicle, but the service after the deal is even more impressive.
After posting my initial concerns, Ms. Romero quickly sent them to Mr. Collins, the General Manager who reached out to me. As a result, I was reconnected with Ernie, the Service Manager, who sent out Kris to install my battery at a fraction of the time and labor - one of the great benefits of Mercedes Towing. Kris was kind, efficient and amazingly quick. Mr. Collins even followed up with another phone call/email as did Ernie. The car is still starting after two weeks since the battery, without incident. Thank you for correcting this and enjoy the rest of ...
Mercedes-Benz of El Cajon has always been professional and offered top quality customer service compared to what I've experienced at the Kearney Mesa location. I've never had to wait the hour+ for a service representative to meet and manage my concerns. Mercedes-Benz of El Cajon is awesome!!!
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