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DealerRater Apr 2, 2021

I have had nothing but great service from each individual I've met at MBEC. They answer my questions, get me into a nice loaner or drop/pickup as needed, and give my car back to me sparkling clean. I am grateful for their care in following safety precautions. A special thanks to those whom I have not met that take such consideration for my vehicle.

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DealerRater Feb 25, 2021

SERVICE EXPERIENCE WAS AWESOME! VERY PROFESSIONAL AND UPFRONT WITH SERVICE TO BE PERFORMED AS WELL AS PRICING. GOT ME OUT OF THER IN 1 HR. SETTING UP APPOINTMENT WAS A BREEZE. CESAR FLORES IN SERVICE AND MBELCAJON VERY WELL RECOMMENDED. THANKS MBELCAJON TEAM!

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DealerRater Feb 24, 2021

Kambiz was a pleasure to work with during my purchase experience. He was always available for all my questions, and I had many. I went from a roadster to an SUV and it was a whole new ballgame. Kam was always on top of it from day one, he knew what I wanted and told me it was on the next shipment coming in. Kam will be my go-to-guy next time around and for sure MBEC for my purchase.

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DealerRater Jan 8, 2021

Outstanding customer service! always friendly, professional and provide superior service! My warranty is up but I still get my car serviced at MB of El Cajon! Thanks Daniel, your the best!

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DealerRater Dec 30, 2020

I have been impressed with the service of this dealership. From the appointment setting, follow-up, the service advisor (Cesar Flores), and the cleanliness of the area. I had 3 worked done (E350-1 and GLK-2) so far and I can only " Outstanding Service" Mercedes Benz of El Cajon! Thank You....

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DealerRater Dec 24, 2020

Got what I asked for. Mr. Toma was, not only a pleasure to do business with, but “went to bat” for me. The whole process was easy thereafter

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DealerRater Oct 31, 2020

Express courteous value for money service. MB ELC has lifted the bar if customer service. No other brand even luxury brand comes close this store, it’s staff and management. Always a pleasure to visit and get your wheels tuned.

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DealerRater Oct 1, 2020

Best car purchase experience i ever had. I knew what I wanted and Daniel Garcia made it happen without any stress. And the service department treated me well when I brought my car back to correct some cosmetic issues. I would recommend this dealership to anyone looking to purchase a Mercedes-Benz. Thank you all for making my purchase so enjoyable!

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DealerRater Sep 22, 2020

Mercedes-Benz of El Cajon provides great service work combined with excellent customer service. After a less than satisfactory service experience at the dealer where I purchased my car I switched to MBEC even though the other dealer is much closer to me—it’s definitely worth driving a few more miles to get quality service work and be assisted by knowledgeable and friendly employees.

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DealerRater Sep 11, 2020

I had tried other dealership and must say Cesar Flores was by far the best service advisor. He was not only extremely professional but very knowledgeable. He didn't try to upsale me or give me false information. Ive had other dealers were I had to be the one to follow up with the advisors and constantly remind them of my request etc. But Cesar answered all my questions and concerns right away. He was on it! He was available to answer all my many questions and always cheerful. I would highly recommend Mercedes Benz of El Cajon and ask ...

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DealerRater Sep 10, 2020

KC was great in helping me find the exact New car I was looking for, my 2020 Red GLC. He was very thoroug. Due to my COVID concerns he even delivered my new. car to my home.

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DealerRater Jun 29, 2020

I've dealt with Daniel for many years now. I was happy to see he is now a service rep. You can't get better service than with Daniel. He knows the cars, knowledgeable about how things work, pays attention to details and does what he says he will do. He consistently goes the extra mile.

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DealerRater May 21, 2020

Always attentive to issues, as well as getting them resolved in a timely manner and providing updates while car is at the dealership. I definitely recommend Mercedes-Benz of El Cajon for your next purchase or service !

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DealerRater Oct 4, 2019

Just signed my 2nd lease through MBEC with Sam and he is always the best! So helpful and attentive! Sam was able to find me the perfect GLC that included all the must have features I was looking for! I'll never get a car through anyone else.

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DealerRater Sep 13, 2019

I love the atmosphere and people that work there. Every time I get my vehicle serviced I get a smile and a clean car. Thank you!!!!

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DealerRater Sep 13, 2019

From start to finish this was an absolutely seamless process. I dealt with the service advisor Franco Salazar who was incredibly knowledgeable, helpful, and friendly to say the least. I expressed to Franco that I was short on time and he was able to prioritize my service quote and accommodate accordingly. In addition, the shuttle driver who helped me was an incredibly friendly and knowledgable employee as well although I cant quite remember his name. Its the small things that make the difference and this team made it seem like a white glove concierge service. I highly recommend using MB ...

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DealerRater Sep 12, 2019

Made a verbal deal over the phone with Mikey V. (Sales manager) And had an awesome salesman (Patrick Martin) finish the deal with the utmost respect and care. Mercedes of El Cajon did what they said. “Period.” Patrick is my forever MBZ GUY. Nothing else needs to be said Thanks

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DealerRater Sep 12, 2019

My service was awesome from the moment I drove into the service bay. They were very helpful to unload my SUV and assist me with loading the rental so that I could get to work.

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DealerRater Sep 9, 2019

After many years with BMW, we finally did the move to Mercedes-Benz. We leased our GLC350E. Easy process, quick to give us great value and friendly experience. Management engaged with us making us feel very comfortable. Amazing new building. Loved it!

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DealerRater Sep 6, 2019

I had an airbag recall on my Sprinter based RV and had called another dealer previously to schedule. The parts were not available at the time but I received no call back after months. So I tried MB of El Cajon. I was aware they had built a new service center and might now be able to handle my larger vehicle. Not only could they handle it, but they offered to do the work at my home. Rarely do we get to see technicians work on our vehicles. Chris was impressive. He had every tool he needed in hand and ...

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DealerRater Aug 20, 2019

I am a returning customer at MB-EC, and for this and all previous service visits, the experience has been nothing but wonderful. I have got both - while you wait and drop off services performed and during the wait, the car was ready in time, for drop off, the car has always been ready on schedule and their text updates service is really good, I get to know the updates in real time and then can plan accordingly. Cesar and Gorge are very professional and cooperative. This is my go to location for service needs. Follow up by the manager ...

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DealerRater Jul 22, 2019

Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was in my “secure community” parking garage. After being in a holding pattern with insurance, window glass shops, and Mercedes San Diego for 5 hours and making no progress whatsoever I called Mercedes El Cajon to get a simple question (I had been on hold with Mercedes San Diego for nearly 45 minutes to get the same question answered). The phone rang twice twice and was answered by a gentleman named Christian. I asked him my question and ...

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DealerRater Jun 15, 2019

From the first time I just walked in to check out their shop, then purchase an exceptional AMG, services, this team from bottom to top have been AWESOME..

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DealerRater Jul 10, 2018

Just a quick shout to the people of MBEC who make my ownership and service experience pleasant! Special thanks to the service and parts departments for their research of Apple Airplay for my GLC.

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DealerRater Jul 9, 2018

Just want to thank the team at Mercedes El Cajon for hooking me up with my dream GLE! Rob, and pillar helped me pick out the car I wanted. I told them the options and colors I wanted and they were able to track the car down and have the car for me at the dealership the next morning (I care in at 7 pm the night prior so this was very impressive). I love my car and I got it for an amazing price. Not only is my sales experience great but I come in often because they wash my ...

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DealerRater Jun 23, 2018

Started at Mercedes Benz of San Diego. Figured they'd be best as a Penske dealership. I.was.mistaken. They ignored me when I showed up, when I asked a salesman for help, he said he was busy. So I tried MB El Cajon, they greeted me with a smile right when I walked in the door. The vibe was positive, and store is awesome, so impressed for El Cajon! I bought a GLE from them and it was a breeze every step of the way. Thanks to Bryce and Rob for making this so easy, Mercedes El Cajon is ...

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DealerRater Jun 23, 2018

I just want to say “thank you “ to everyone from Mercedes of El Cajon for making buying my first Mercedes’s so so easy!!! Ive always been terrified of dealerships and from the moment I stepped in the door of one of the most beautiful dealerships I’ve ever been in I felt extremely taken care of.

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DealerRater Jan 31, 2018

One of the best car buying experiences I have had to date. I've been in the market for a new MB since Thanksgiving. After deciding on a specific model and color (black GLC43 coupe), I contacted at least 8 MB dealerships within a 500 radius from me (S.F.). Some did not reply and the ones that did respond, did not reflect the MB brand. I had a fantastic experience with my salesman, Ray Cordero and the lovely Olivia Alvarado in the financing department. I contacted Ray via email initially and after going back and forth a few days, we penciled ...

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DealerRater Mar 19, 2017

As a Sales Professional, I understand that the bottom line is the bottom line! I am also familiar with the old adage "it's not personal...it's business!" That said, I whole-heartedly disagree with the above sentiment because business does not exist without (which makes it personal). While I did not purchase from this Dealer, the Sales Professional Eleyna Bedolla and General Manager Rob O'Reilly made the process seamless, transparent and refreshingly honest! If you are not just looking for a vehicle AND you value someone that has a Customer First philosophy, provides you with honest ...

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DealerRater Aug 25, 2015

Today I got my toy-first GLE 450 in town, here in MB of El Cajon. Best deal, best customer service, I am so happy. Thanks again guys.

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DealerRater Jun 9, 2015

Thank you chris for your help and the amzing service.. It was really fast and easy deal he have explained clearly everything and he did really good job with his manager (Jeff) to make the deal possible Thanks everybody! Thanks Mercedes Benz!

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